The other week I received a phone call from a mobile service provider asking me to take part in a survey to rate a conversation I’d had with their call centre a few days earlier. I agreed and the lady began by asking me whether the person I spoke to, let’s call him X but she used his name which I had taken down during the phone call, had helped me with my enquiry. He had, and I said so.
The lady asked me several rating questions on a scale of 0-10 about how helpful X had been before asking “How likely are you to recommend [mobile carrier] based on your conversation with X?”. Suddenly I felt uncomfortable.