Although I didn’t make it to (what sounded like an amazing) UX Australia conference in Canberra the other week, I’ve been learning from the presentations that have been posted so far on Slideshare.

I haven’t looked through all of them but here are a few particular presentations and my notes about points I found useful:

• Uxau09 More Content Quality B – David More
  Looks at how to develop collaborative/useful information architecture in complex organisation with plenty of stakeholders; and getting non-expert authors to generate content.
• Emerging a User Experience Strategy – Penny Hagen
  An example about the process in creating a user experience for UNSW.
• Experience Visions: A Case Study – Fred Randell
  About experience visions and dealing with Telstra, which provides good tips for dealing with large/complex organisations/developments.
• More, Better, Faster! Agile Design for Fun & Profit – Matt Balara
  A useful overview of agile development. There’s a short case-study from slide 57 onwards about the redevelopment of the ecco shoes web site which visually shows the process.
• Design For Multiple Touchpoints – Shane Morris
  Has some information about the process behind developing the Lonely Planet Surface, and includes information about how people interact with things they can touch (which can also relate to iphones, mobiles, screens, etc)
• Ka-chunk! When customer experience design fails and how to avoid it – Joel Flom
  I like the general statements in this presentation, and the diagrams on Slides 21 and 22 showing balance between business, customer and implementation.

* “second-degree conference value” is a quote from UX Australia organiser, Steve Baty, when I referred to how much I was learning without being there.