Posts Tagged ‘interaction’

Intercom that needs two buttons

Wednesday, November 17th, 2010

Following on from the thoughts about my new intercom, tonight in the building foyer I found an announcement of the completed installation:

Intercom instructions

It seems my assumptions of a one button entry system were wrong. Just because the old system required me to press one button to allow someone in the front-door and to provide lift-access to my floor for a short time shouldn’t have led me to expect the same of this new system.

I can learn to use the intercom but I’m bothered that:

a) the building management has put money into replacing a simple system with a more complicated system;

b) new owners and tenants are going to be stumped when the big button with the (itsy-bitsy) key icon doesn’t let people get to their floor.

The need to underline “both buttons” in the notice sums it up nicely. What’s the point of an upgrade if you make things harder to use?

Second-degree conference value* from UX Australia

Thursday, September 10th, 2009

Although I didn’t make it to (what sounded like an amazing) UX Australia conference in Canberra the other week, I’ve been learning from the presentations that have been posted so far on Slideshare.

I haven’t looked through all of them but here are a few particular presentations and my notes about points I found useful:

  • Uxau09 More Content Quality B – David More
    Looks at how to develop collaborative/useful information architecture in complex organisation with plenty of stakeholders; and getting non-expert authors to generate content.
  • Emerging a User Experience Strategy – Penny Hagen
    An example about the process in creating a user experience for UNSW.
  • Experience Visions: A Case Study – Fred Randell
    About experience visions and dealing with Telstra, which provides good tips for dealing with large/complex organisations/developments.
  • More, Better, Faster! Agile Design for Fun & Profit – Matt Balara
    A useful overview of agile development. There’s a short case-study from slide 57 onwards about the redevelopment of the ecco shoes web site which visually shows the process.
  • Design For Multiple Touchpoints – Shane Morris
    Has some information about the process behind developing the Lonely Planet Surface, and includes information about how people interact with things they can touch (which can also relate to iphones, mobiles, screens, etc)
  • Ka-chunk! When customer experience design fails and how to avoid it – Joel Flom
    I like the general statements in this presentation, and the diagrams on Slides 21 and 22 showing balance between business, customer and implementation.

* “second-degree conference value” is a quote from UX Australia organiser, Steve Baty, when I referred to how much I was learning without being there.

Gravatars for amateurs

Wednesday, March 18th, 2009
Gravatars

Examples of gravatars

This blog is powered by a recent version of WordPress which now displays images alongside some people’s comments. I’ve seen these small custom graphics accompanying posts and comments on blogs for a while but now with my own blog making use of them it was time to investigate further. A right-click to check the properties on someone’s graphic pointed me to gravatar.com.

Gravatars are “globally recognized avatars”. When you post or comment at certain blogs with an email address you’ve registered with gravatar.com, your chosen avatar will automatically appear with your text.

With some help from the super-quick support team at wordpress.com (which is somehow connected with the gravatar user account process) I was able to setup my own account, assign a few of my most common email addresses, and now my comments around the blogosphere will display the avatar of my choice.

Use of gravatars helps to brand your online activities. Some people maintain consistent avatars across Flickr, Twitter, Facebook, Myspace, etc. Being able to use the same avatar in blog posts provides additional visual queues to people already aware of you, or you can draw interest from strangers and stand out from the crowd based on your choice of avatar.

Brands that monitor and comment on blogs would do well to set up a gravatar that includes a logo or product image. Used appropriately it can create brand awareness and provide a level of authenticity to comments.

For more information, take a look at: