Posts Tagged ‘information architecture’

Recent reads – form design

Sunday, January 24th, 2010

Last week I was doing some research on form design and jotted down the following links and thoughts:

The Apple store’s checkout form redesign (Luke Wroblewski)

A lengthy article reviewing the old and new Apple store checkout process highlighting the good and bad points.

  • Under “Dynamic Indication” is an explanation of how you can detect the type of credit card people are using based on the first few digits of the card. Minimising the amount of information people enter on a form is good.
  • Under “Primary Action” is an example of helping users move forward through a process by clearly distinguishing the “continue” button from every other item on the page.
  • Under “Error Messaging” is a point about clearly distinguishing which fields have errors and why – Apple’s use of yellow field highlights can be confusing. I disagree with the authors suggestion however to use red alone for error highlighting – a differentiating colour backed up with simple instructions may be sufficient and less likely to make the person feel stupid/at fault.

Marking required vs. optional form fields (Luke Wroblewski)

Suggests showing the word “optional” with the field labels instead of marking mandatory fields with an * is more user-friendly.

23 forms and data entry usability guidelines (User Focus)

A usability checklist when designing and building forms.

In-line tips (an example)

I personally like the treatment on the PlainFrame Early Access form to show tips in-line with a form – hover your mouse over a question/field and you see tips on the right-hand side. It reduces the length of the form and can be easily ignored by people more familiar with the terms they are being presented, or those who don’t wonder why they’re being asked particular questions.

I haven’t checked out how accessible it is, but if it’s not then there would be work-arounds to make it accessible.

PlainFrame In-line tips

Oz-IA 2009 – general thoughts

Monday, October 5th, 2009

The Oz-IA 2009 Conference was held on Friday 2nd and Saturday 3rd of October 2009 at StarCity’s hotel in Sydney. I missed the 2008 conference, but I have compared my experience with the Oz-IA 2007.

The conference maintained the two-day, single-stream format which allows you to take in all sessions and relax a little in between. I enjoyed the mix of short and long sessions and in most part I think the session-lengths were matched well with the presented topics. Overall organisation was good, everything rolled along smoothly, and there was plenty to see, hear and ponder upon.

A point of difference to me was the use of video in a number of presentations – I don’t get the chance to attend conferences too often but I can’t recall any presentations at Oz-IA 2007 including video clips while this time around video was used a number of times. The presentation styles in general were engaging, with the occasional bit of quirkiness thrown in.

Day 1 at Oz-IA

There was a greater focus on discussing the application of IA and related themes in real-life scenarios. In 2007 I had made note in my feedback that I enjoyed the presentation about the re-design of the SMH home page. I was happy to find that this year many of the presentations included case-studies.  On the other hand, I felt that the focus in 2007 was more-so on tools and the practice of IA which was very educational to me at that stage of my learning.

Over the next week or so I’ll write up notes and thoughts on some of the presentations I most enjoyed, but until then here are some general thoughts about aspects of the conference. They’re not intended as criticisms, just observations – I thoroughly enjoyed the conference and I will be recommending people go to Oz-IA 2010 (I’m sure I’ll be there!):

Location – I made my way to Oz-IA on the Light Rail but then found myself a bit confused about where the ballroom actually was. A little wandering around in circles and asking someone for help, I found my way. The venue itself was very good – a large room with circular tables seating around 8-10 per table. There was a very large screen and good audio for the presenters.

Wifi – Although wifi was provided, there were a few hiccups with it. I connected fine on my laptop but my iphone didn’t want to play ball. A few others were in the same boat and the organisers setup an alternative access point. I decided to use my 3G access because I only wanted to check twitter and emails occasionally.

Coffee – A barista churned out coffees through-out the two days and from reports he was very accommodating to people’s requests for particular coffees and teas. The line to get a coffee was usually quite long but I got my fair-share of coffee-fixes. IAs (and others) definitely love a hot beverage!

Mocktails – IA-themed drinks were made freshly and although the line to get them was significantly shorter than the coffee queue, it took a while to make each fresh mocktail. In between sessions I chose to ask for plain juice to quench my thirst quicker. It was peculiar that there weren’t any help-yourself juices (or perhaps I just didn’t look hard enough).

Food – The food was tasty although not as varied as the 2007 buffet at Mercure Sydney. I made a suggestion for next time to ask for labels on the food to help those of us who don’t chow-down on some food groups to make the right choices.  There was definitely a lot of food to go around and I’m sure I piled on a few kgs from the constant munching :)

Twitter – Although pre-conference emails had suggested using #ozia09 to tag tweets, late on the first day I realised that there were also #ozia tweets I was missing out on.

Goodie-bag – Great to receive a Sharpie, highlighters, post-its, a 20% discount from Rosenfeld Media, a beautiful recycled-paper Oz-IA sketchbook, all in a re-usable un-ugly bag :)

A big thanks to Eric Scheid for yet again organising an information-packed, friendly conference.

Oz-IA Day 2

Second-degree conference value* from UX Australia

Thursday, September 10th, 2009

Although I didn’t make it to (what sounded like an amazing) UX Australia conference in Canberra the other week, I’ve been learning from the presentations that have been posted so far on Slideshare.

I haven’t looked through all of them but here are a few particular presentations and my notes about points I found useful:

  • Uxau09 More Content Quality B – David More
    Looks at how to develop collaborative/useful information architecture in complex organisation with plenty of stakeholders; and getting non-expert authors to generate content.
  • Emerging a User Experience Strategy – Penny Hagen
    An example about the process in creating a user experience for UNSW.
  • Experience Visions: A Case Study – Fred Randell
    About experience visions and dealing with Telstra, which provides good tips for dealing with large/complex organisations/developments.
  • More, Better, Faster! Agile Design for Fun & Profit – Matt Balara
    A useful overview of agile development. There’s a short case-study from slide 57 onwards about the redevelopment of the ecco shoes web site which visually shows the process.
  • Design For Multiple Touchpoints – Shane Morris
    Has some information about the process behind developing the Lonely Planet Surface, and includes information about how people interact with things they can touch (which can also relate to iphones, mobiles, screens, etc)
  • Ka-chunk! When customer experience design fails and how to avoid it – Joel Flom
    I like the general statements in this presentation, and the diagrams on Slides 21 and 22 showing balance between business, customer and implementation.

* “second-degree conference value” is a quote from UX Australia organiser, Steve Baty, when I referred to how much I was learning without being there.