Posts Tagged ‘fail’

Intercom entry panel design

Thursday, November 18th, 2010

Part 4 of my intercom system whine.

Tonight I decided to take a closer look at what’s on the other end of my intercom and I’m even more perplexed by the choice of system.

BPT Group intercom system

Outside my building’s front-door is a large stainless-steel vertical panel (in this picture I’ve managed to chop off the top): video camera, a row of lights and icons, a screen, some buttons with dots on them, a number pad, and some other strange black block with a pretty design (a swipe key reader perhaps? we have a separate one of those already).

I pressed in my apartment number and it buzzed my apartment. It works that easily. What are all the other buttons for?

I gave the system a bit of a poke. In the middle of the panel, the four buttons with dots seem to be associated with the options at the bottom of the digital screen (so why are they visually grouped with the number pad?). All four buttons allow you to access menus that list the apartments… by Unit number: Unit 101, Unit 102, Unit 103, etc, in reverse order if you try the Z-A option, or by search. This A-Z and search feature might be useful for an office block to locate businesses but it’s useless for an apartment block where residents don’t want to be listed by name (and thankfully we’re not… for now at least, and I’ll be complaining if that happens).

The little blacked out bit at the top of the digital screen is where the building name appears (which is already shown around the building’s entry). The manufacturer on the other hand, BPT Group, take up almost half of the screen with their logo (pointless).

When I was looking at the panel I’d thought that the time had been incorrectly set. Looking at the photo now I realise that the “0″ in “06:44″ had made me think it had been showing me an AM time even though I was checking it out in the evening. “06:44″ meant 6:44pm. Of course. Why does an intercom need a visible date and time anyway?

I could keep complaining, but I’ll finish with the funniest thing that puzzled me – why is there a button with a guillotine icon on it?

BPT Group intercom system

That was my immediate thought while I looked over the buttons and it took me a good few seconds staring at it to realise it is actually an open door. Poorly presented and again a useless button for our building considering a person wanting to gain entry has to have someone on the inside press a button (oh, sorry, two buttons) to let them in.

The requirements, as I see them, for my building’s entry panel for the intercom system are:

  • the ability to buzz and talk with apartments
  • a video camera to feed to the intercom receivers in the apartments

This system meets those requirements but it has a lot of awkward and pointless bells and whistles (and guillotines) thrown in.

Intercom that needs two buttons

Wednesday, November 17th, 2010

Following on from the thoughts about my new intercom, tonight in the building foyer I found an announcement of the completed installation:

Intercom instructions

It seems my assumptions of a one button entry system were wrong. Just because the old system required me to press one button to allow someone in the front-door and to provide lift-access to my floor for a short time shouldn’t have led me to expect the same of this new system.

I can learn to use the intercom but I’m bothered that:

a) the building management has put money into replacing a simple system with a more complicated system;

b) new owners and tenants are going to be stumped when the big button with the (itsy-bitsy) key icon doesn’t let people get to their floor.

The need to underline “both buttons” in the notice sums it up nicely. What’s the point of an upgrade if you make things harder to use?

Provide access to information

Wednesday, March 18th, 2009

The Foster’s Cascade Green beer web site presents a standard “Are you over 18?” question before allowing you to proceed to the content. Oddly however there is a footnote stating that “In entering this site you agree to the terms & conditions” but it doesn’t provide a link to view the site’s terms & conditions.

Agree to Terms and Conditions

Agree to Terms and Conditions

If you decide to take the plunge and hope that you haven’t just agreed to handover your first born, the site itself has a “Terms & Conditions” link in the footer but clicking it takes you to the “Privacy Policy”.

Dudd link

Dudd link

I had a look around the site and could not find the “Terms & Conditions”. Here’s hoping Foster’s don’t turn up one day requesting my first born..

Lesson: don’t ask people to agree to something without giving them easy access to information related to that agreement.