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	<title>learn.amniisia.com</title>
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	<link>http://learn.amniisia.com</link>
	<description>observations, links, ideas</description>
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		<title>Judging a service from a single interaction</title>
		<link>http://learn.amniisia.com/2012/10/18/judging-a-service-from-a-single-interaction/</link>
		<comments>http://learn.amniisia.com/2012/10/18/judging-a-service-from-a-single-interaction/#comments</comments>
		<pubDate>Thu, 18 Oct 2012 11:16:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[customer research]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=784</guid>
		<description><![CDATA[The other week I received a phone call from a mobile service provider asking me to take part in a survey to rate a conversation I&#8217;d had with their call centre a few days earlier. I agreed and the lady began by asking me whether the person I spoke to, let&#8217;s call him X but [...]]]></description>
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		<title>And you know what they call a tweet in Finland?</title>
		<link>http://learn.amniisia.com/2012/09/11/and-you-know-what-they-call-a-tweet-in-finland/</link>
		<comments>http://learn.amniisia.com/2012/09/11/and-you-know-what-they-call-a-tweet-in-finland/#comments</comments>
		<pubDate>Tue, 11 Sep 2012 12:41:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[accessibility]]></category>
		<category><![CDATA[finland]]></category>
		<category><![CDATA[translation]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[web site]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=761</guid>
		<description><![CDATA[&#8220;They don&#8217;t call it a tweet?&#8221; I was looking at a Finnish web site and noticed that they&#8217;d translated the Twitter &#8220;Tweet&#8221; and Facebook &#8220;Like&#8221; buttons: I can&#8217;t help but picture a rather frazzled looking bird perched in a tree screeching out &#8220;Twiittaa, twiittaa!&#8221; These examples are probably unnecessary translations for a Finnish audience, and [...]]]></description>
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		<title>Can cycleways encourage local consumer spending?</title>
		<link>http://learn.amniisia.com/2012/09/05/can-cycleways-encourage-local-consumer-spending/</link>
		<comments>http://learn.amniisia.com/2012/09/05/can-cycleways-encourage-local-consumer-spending/#comments</comments>
		<pubDate>Wed, 05 Sep 2012 03:21:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[urban design]]></category>
		<category><![CDATA[behaviour]]></category>
		<category><![CDATA[bicycle]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[cycling]]></category>
		<category><![CDATA[economics]]></category>
		<category><![CDATA[sydney]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=752</guid>
		<description><![CDATA[I bought a bicycle 4 or 5 months ago despite only cycling once (in the very bike-friendly town of Lund, Sweden) since my early teenage years. Having never owned a car, I mainly relied on my feet and public transport to get me where I need to go, but my bike has opened up Sydney [...]]]></description>
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		<title>Structuring surveys to avoid confusion</title>
		<link>http://learn.amniisia.com/2012/09/02/structuring-surveys-to-avoid-confusion/</link>
		<comments>http://learn.amniisia.com/2012/09/02/structuring-surveys-to-avoid-confusion/#comments</comments>
		<pubDate>Sun, 02 Sep 2012 11:42:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[customer research]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=734</guid>
		<description><![CDATA[Tonight I went to look at the web site for Australian TV show, The Project, to find information about an upcoming story (which I failed to find.. hmf!) and a little overlay appeared asking me to take part in a survey so of course I accepted. It turned out the survey was being conducted by [...]]]></description>
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		<title>Cute 404: Kiva</title>
		<link>http://learn.amniisia.com/2012/08/31/cute-404-kiva/</link>
		<comments>http://learn.amniisia.com/2012/08/31/cute-404-kiva/#comments</comments>
		<pubDate>Fri, 31 Aug 2012 01:50:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[content]]></category>
		<category><![CDATA[404]]></category>
		<category><![CDATA[copy]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[web site]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=727</guid>
		<description><![CDATA[I stumbled on this cute example of a 404 Page Not Found from the non-profit microfinance loan coordinator, Kiva. The copy reflects Kiva&#8217;s intent to provide a service to do good, and the page displays the main navigation bar, a link to the home page and to contact Kiva, and further down (not visible in the [...]]]></description>
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		<title>Living Building Challenge</title>
		<link>http://learn.amniisia.com/2012/08/29/living-building-challenge/</link>
		<comments>http://learn.amniisia.com/2012/08/29/living-building-challenge/#comments</comments>
		<pubDate>Wed, 29 Aug 2012 12:00:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[design]]></category>
		<category><![CDATA[architecture]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[design process]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[environment]]></category>
		<category><![CDATA[living building challenge]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[sustainability]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=706</guid>
		<description><![CDATA[Tonight I went along to a one-hour public talk at UTS by Jason McLennan, founder of the Living Building Challenge (LBC) and CEO of the International Living Future Institute. I won&#8217;t attempt to summarise all that he spoke about, however I wanted to share a few examples and points that got me thinking. Jason spoke [...]]]></description>
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		<title>Structuring surveys for useful data</title>
		<link>http://learn.amniisia.com/2012/08/11/structuring-surveys-for-useful-data/</link>
		<comments>http://learn.amniisia.com/2012/08/11/structuring-surveys-for-useful-data/#comments</comments>
		<pubDate>Sat, 11 Aug 2012 06:15:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[customer research]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[smh]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=677</guid>
		<description><![CDATA[I was checking out the weather on Sydney Morning Herald, a web site for a newspaper here in Sydney, Australia, when a little window appeared asking me to take part in a survey so that they can understand their customers better.  I&#8217;m always happy to complete surveys, in large part because I&#8217;m curious to see [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A few pieces written elsewhere</title>
		<link>http://learn.amniisia.com/2012/08/04/a-few-pieces-written-elsewhere/</link>
		<comments>http://learn.amniisia.com/2012/08/04/a-few-pieces-written-elsewhere/#comments</comments>
		<pubDate>Sat, 04 Aug 2012 00:32:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[cycling]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[interaction design]]></category>
		<category><![CDATA[online applications]]></category>
		<category><![CDATA[online learning]]></category>
		<category><![CDATA[service design]]></category>
		<category><![CDATA[signage]]></category>
		<category><![CDATA[transport]]></category>
		<category><![CDATA[university]]></category>
		<category><![CDATA[urban design]]></category>
		<category><![CDATA[vle]]></category>
		<category><![CDATA[wayfinding]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=673</guid>
		<description><![CDATA[New posts have been a little rare on this site recently but here are a couple of pieces I&#8217;ve written over at the Meld Studios blog in the past month: Showing the way Challenging times ahead for further education]]></description>
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		<title>When &#8220;No thanks&#8221; means &#8220;Okay&#8221;</title>
		<link>http://learn.amniisia.com/2011/12/06/when-no-thanks-means-okay/</link>
		<comments>http://learn.amniisia.com/2011/12/06/when-no-thanks-means-okay/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 07:41:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[interaction design]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[etsy]]></category>
		<category><![CDATA[languages]]></category>
		<category><![CDATA[ui]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[ux]]></category>
		<category><![CDATA[web site]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=639</guid>
		<description><![CDATA[Today someone tweeted a link to their friend&#8217;s Etsy shop. I clicked on the link, landed at the Etsy shop, and noticed an overlay in the footer that said: I saw this and thought to myself: I prefer English (UK) when I have a choice, I prefer $ Australian Dollar AUD, and I&#8217;m in Australia. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>First thoughts on the Ozaki iStroke-L stylus</title>
		<link>http://learn.amniisia.com/2011/08/21/first-thoughts-on-the-ozaki-istroke-l-stylus/</link>
		<comments>http://learn.amniisia.com/2011/08/21/first-thoughts-on-the-ozaki-istroke-l-stylus/#comments</comments>
		<pubDate>Sun, 21 Aug 2011 01:39:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[design]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[ipad]]></category>
		<category><![CDATA[ozaki]]></category>
		<category><![CDATA[review]]></category>
		<category><![CDATA[sketching]]></category>
		<category><![CDATA[stylus]]></category>
		<category><![CDATA[tool]]></category>
		<category><![CDATA[ux]]></category>

		<guid isPermaLink="false">http://learn.amniisia.com/?p=619</guid>
		<description><![CDATA[I&#8217;d been thinking about getting a stylus for my iPad for a few weeks and since I&#8217;m not as adventurous as some in building my own, I was struggling with my options. I asked around but didn&#8217;t receive any strong recommendations, the computer shops seemed to be a little bewildered by my want to use [...]]]></description>
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